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Conflict is inevitable. It can pop up at any time. Unresolved conflict is a time waster and very ineffective to all the parties involved. Mediation skills are vital more than ever, especially for anyone who is in a role where other people look to them to help resolve problems. These skills are so crucial for anyone who is facilitating conversations with people in conflict to resolve issues.

All contexts of planning involve some degree of conflict, this training will provide a road map of practical techniques, tips, and tools to build a foundation for your conflict resolution, mediation and negotiation skills. You will learn how to incorporate these skills into all stages of planning: projects, meetings, events, consultations and all interaction that involve people. Change presents itself consistently and with that conflict arises in the different environments. Change is the one constant that proves to show up consistently. This interactive session will reveal how to cultivate an attitude of how to identify and capture the changes that are happening quickly, to recalibrate and stay focused on conflict resolution and solution-focused goals to keep moving towards the success desired in the planning process.

Learning outcomes:

• Learn mediation skills to resolve conflict situations.
• Master a 5-step process to move from conflict to collaboration when facilitating resolution.
• Identifying and mitigating intense situations and de-escalation techniques.
• Setting the table for success by identifying priorities before entering an ADR discussion for all parties to know going in.
• Strategies that maximize how courage and confidence can serve as a foundation to building conflict resolution and negotiation skills.

Questions: Contact events@ontarioplanners.ca 

Instructor Bio:

 

Pramila Javaheri, BA (Hons), C.Med, Q.Arb LinkedIn Pramila Javaheri

adr-ontario.ca

Pramila is the Executive Director at ADR Institute of Ontario, an engaging Speaker and Chartered Mediator with over 22 years of experience. Her work and success have been featured on CBC radio, televised on CTV and published in the Toronto Star. She has taught classes at Schulich School of Business and is an instructor for the dispute resolution program at York University teaching Foundations of ADR and Mediation.

She has provided coaching, mediation, ADR & leadership training, and consulting services to thousands of participants of many organizations, including union groups, crown corporations, major Canadian enterprises, faith groups and community organizations across Canada.  In addition to her mediation practice, Pramila has an extensive background in Community Development (CD) and uses engagement strategies, research, and her skills in ADR in CD to mobilize and empower community groups, organizations, and sectors to work on their vision and priorities that they have set to create and sustain long lasting positive changes to build stronger neighbourhoods across the GTA. She has led the implementation of hundreds of programs and services and received numerous Leadership and Mentorship awards for strengthening the community from Federal, Provincial and Municipal elected officials.

Fees: 

Members: $225 + HST

Non-members: $250 + HST

OPPI Students/Retired: $200 + HST

Please note, registrants are responsible for attending all sessions of the workshop. Workshop recordings are not provided. Please check your email (including spam folders) for Zoom links and any additional resources. When registering, we suggest clicking on the option to add this event to your calendar for convenient access to the date and time of the workshop. Workshop links will be emailed upon registration and again the day prior to the first workshop. If you have not received a Zoom link 12 hours prior to the workshop, please contact events@ontarioplanners.ca.

 

Cancellation Policy for OPPI Events:

Full refund: requires a minimum of one month's notice

75% refund: requires 2-4 weeks' notice

No refund: if less than 2 weeks' notice